Top orders-processing issues for Individual Reservists

  • Published
  • By HQ RIO Reserve Pay Office

The HQ RIO Reserve Pay Office has nearly completed its transition from the Readiness Management Group, at Robins Air Force Base, Georgia, to Buckley Air Force Base, Colorado. During this transition the HQ RIO military pay technicians have noticed trends in pay documentation errors which are resulting in payment delays to members.

Here are the most common pay documentation submission errors and how to correct them:

  • Incomplete Orders (AF Form 938) – members must submit a complete 938, including the original order and all modifications
  • Redacted SSNs – When submitting orders for pay, Reservists must ensure their SSN is visible and not redacted
  • Duplicate document submission – Individual Reservists should not submit pay documents more than once. If the member believes there was an error transmitting documents, they should contact an HQ RIO military pay technician by phone
  • To avoid further delays when addressing pay documentation errors with an HQ RIO military pay technician, members should ensure they address each item identified by the technician

Individual Reservists can contact the HQ RIO RPO with questions by calling 720-847-3711 or by emailing arpc.riorpo.1@us.af.mil. Many common forms and pay references can be found on the Pay and Travel portion of the HQ RIO website: http://www.arpc.afrc.af.mil/Home/HQRIO/HQRIOPayandTravel.