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Procedures for Casualty Assistance Representatives (CARs)

The following procedures are for Air National Guard and Air Force Reserve Casualty Reporting Procedures for Casualty Assistance Representatives (CARs): 

If duty status is: Report to:

- Active Duty (AD) 

- Active Duty for Training (ADT) 

- Inactive Duty for Training (IDT) 

- Performing authorized travel directly to or from such duties

HQ AFPC/DPWCS (Randolph AFB, Texas)
Call DSN 665-3505 or (Commercial 210-565-3505) or 
e-mail AFPC.casualty@US.AF.MIL
- Non-duty (Guard/Reserve)
- Retired Air Reserve Component servicemember not eligible to receive retirement pay (Gray Area) 

- USAFR participating servicemembers (Unit Assigned/IMA) 

- USAFR nonparticipating service member (IRR)
HQ ARPC/Casualty Assistance call
Total Force Service Center-Aurora
(800) 525-0102 // DSN 847-3611

After Duty Hours (Emergency Number)
- Guard/Reserve servicemember older than age 60 and receiving retired pay Defense Finance and Accounting Service (DFAS)-Cleveland at 800-321-1080

Prepare a Defense Casualty Information Processing System (DCIPS) message for all members in duty status, non-duty status and gray area retirees. Access to download the DCIPS must be requested through AFPC/DPWCS (Air Force Casualty) via e-mail at or by calling DSN 665-3505.

Review these training slides for required information when reporting member's death to ARPC Casualty Office.  

CAR Training Information

CAR Non-Duty Status Training Slides