Differences between myPers, CMS for resolving personnel, pay issues

  • Published
  • By HQ ARPC Public Affairs
  • HQ Air Reserve Personnel Center

MyPers offers a wide range of information and assistance for most PERSONNEL issues, which could be pay-affecting for the Air Reserve Component (ARC). Similarly, the Case Management System (CMS) is designed to provide base-level offices the ability to track and resolve PAY-affecting issues within all levels of managemen

The myPers website is for all Air Force command levels and AF retirees to address and resolve routine personnel questions and concerns, some of which may result in pay issues. MyPers automatically forwards most requests to the OPR to complete personnel actions and eliminates multiple transfers. You can find myPers information by typing in key words into the search function within the site.

The following are issues that can be resolved by using myPers:

- Document requests       
- IMA Promotions, re-enlistments and extensions    
- Duty history updates     
- Separations
- Retirements                      
- DEERS/Tricare
- Tricare pre-alert/TAMP coverage discrepancies
- SSN corrections in MilPDS
- AFR assignments
- Completion of SF813s, DD214s, AF1288s
- AGR order updates
- Casualty assistance

For ARC members, creating a myPers ticket instead of a CMS case for items that require MilPDS updates allows HQ Air Reserve Personnel Center technicians to better assist units. Issues not related to pay should be resolved by sending the request via the myPers system. Additionally, most pay issues require a personnel action/update in order to resolve the issue. Pay issues tend to require personnel action to initiate them, so it’s best to use myPers.

The CMS was built to give base-level offices the ability to communicate with all levels of the Air Force in order to resolve problems with members’ records that cannot be resolved by directly updating the various pay or personnel systems. Most pay issues, which require final action by the Defense Finance and Accounting System (DFAS), will need to be initiated in CMS; these are often initiated by the finance office. The CMS User Guide can be accessed by navigating to AFPC Secure and selecting CMS. The CMS instruction guide is under “List of Important Links” located to the left of the screen.

The following issues can be resolved using CMS:

- Clothing allowance         
- AGR Bonus pay               
- Debt resolution
- Leave carryover
- Transactions aged over 12 months
- Pay Dates
- Military Tuition Assistance
- Separation Pay
- Pay/Points Errors
- SGLI payments
- AGR promotions
- Discrepancies between MilPDS/pay

If a CMS case is incorrectly sent to ARPC, resolution for the member can be delayed because of either the amount of transfers between offices at HQ ARPC to determine what specific action is needed to resolve the case or because they are solely personnel actions, not pay related. If the latter happens, HQ ARPC will request that the member submit a myPers ticket. This action is in an effort to facilitate a more timely resolution as the completion of an erroneously submitted CMS request can be delayed at least 30 days if cases are incorrectly referred to HQ ARPC. Generally, about 99 percent of issues can be resolved using myPers, which provides better service to our customers.