Survey says... Published May 16, 2007 DENVER -- Leaders at the Air Reserve Personnel Center want to hear what their customers are thinking. "We've developed an online survey to give our customers the opportunity to tell us about their experience with our service," said Col. Ann Shippy, ARPC commander. The survey, which was posted on the ARPC Web site Jan. 19, seeks comments from people who call the contact center, visit the Web site briefly or dive deeper into the online applications through the virtual personnel center - Guard and Reserve. Questions on the survey range from wait time for speaking to a customer service counselor and the quality of the information given, to the ease of finding information posted on the Web site. To access the survey, visit the ARPC Web site, http://arpc.afrc.af.mil, and click on the "ARPC Customer Satisfaction Survey" link. Or, go to the survey directly at http://arpc.afrc.af.mil/survey. "We want to know how we can better serve our customers," Colonel Shippy said. "Timely, incisive customer feedback is invaluable to our ongoing transformation efforts and the key to our success. We want to ensure that we exceed our customers' expectations."