Providing World Class Customer Service Published March 4, 2014 ARPC NOTAM 126 - Commanders -- The Air Reserve Personnel Center is committed to providing generations of Airmen with world class customer service. In order to do virtual transactions across the cyber chain, ARPC relies heavily on a complex relationship of outside organizations to support this work. The vast majority of problems that cause systems degradation of virtualized personnel service delivery do not occur within ARPC or its control. Our personnel center does not own or control the external network, connections, or support for this virtual capability. Even so, we take our responsibility to our customers seriously. We aggressively work with our partners to ensure timely and effective resolution of any system interruptions that affect our Airmen and their mission. In an effort to provide the most efficient service possible, I need your help to ensure our Airmen know who to contact if there is a problem accessing Tier 0 online services, i.e., MilPDS, myPERS, vPC-GR, ARMS, AFPC Secure, Discoverer, vMPF, etc. The Air Force Personnel Operations Agency A1 Service Desk sends out notifications when system outages and maintenance occur. These emails are sent to the Distributed System Administrators and Personnel Systems Managers in each of your units, across the command. They are responsible for forwarding these notices, ensuring the widest dissemination throughout their respective organization. Please ensure your DSA/PSM has taken the necessary steps and is added to AFPOA's Email Distribution List if they aren't already receiving these notices. As these messages flow through your DSA/PSM, they should alert your leadership of current problems and when issues have been resolved and systems are online and operational. The AFPOA/A1 service desk is the only POC to report any problems accessing self-service (Tier 0) applications. This includes requesting updates for system maintenance issues. The AFPOA/A1 Service Desk can be reached at DSN 665-5004 or 210-565-5004. ARPC is working with senior leadership across the Air Force to streamline our technology infrastructure and increase system reliability for our Airmen. While ARPC does not own the majority of these systems or the infrastructure they operate through, we will continue to take the lead on finding a long term solution to building a world class personnel service delivery solution for our warfighters. //signed// SAMUEL C. MAHANEY, Brig. Gen., USAFR Commander, HQ Air Reserve Personnel Center View past NOTAMs - http://www.arpc.afrc.af.mil/news/index.asp?catid=284