New customer service telephone hours effective Jan. 20 Published Jan. 9, 2014 By Cindy Dewey Air Reserve Personnel Center Public Affairs BUCKLEY AIR FORCE BASE, Colo. -- Air Reserve Personnel Center officials announced here today the Total Force Service Center-Denver phone operation hours will change effective Jan. 20. Agents will be available Monday through Friday from 7 a.m. to 4 p.m. and the first three Saturdays of each month from 7 a.m. to 4 p.m. for unit training assembly support. "We were receiving less than six percent of total call volume before 7 a.m. and after 4 p.m. mountain time," said Lt. Col. Eric Burgener, director of Future Operations and Integration. "We will utilize this time to reduce the backlog of personnel requests we have." Customers are encouraged to call DSN 665-0102 or commercial 210-565-0102 to save on operating costs. Toll-free number is 800-525-0102. Click on the illustration for a quick reference telephone menu. Options include support for retirements, separations, points, document requests such as DD Form 214s, force development, evaluations, awards and decorations, casualty assistance, and educational benefits. TFSC - Denver also provides customer service support 24/7 via the myPers website. There are more than 60 personnel services that customers can perform online including 20-year letter request, DD Form 214 request, review of electronic officer selection records, submission of Reserve School Selection Board application, and submission of retirement application. ARPC is responsible for personnel support to nearly 1 million Air National Guard, Air Force Reserve and retired members, ensuring they are ready to deliver strategic Total Force war fighting capability for the Air Force. From initial entry to retirement, the center provides world-class support for "Generations of Airmen" through their military careers. ARPC is a direct reporting unit of the Air Force Reserve Command.