BUCKLEY AIR FORCE BASE, Colo. -- Beginning April 1, all Individual Reservists (individual mobilization augmentees and participating individual ready reservists) will begin utilizing the HQ RIO Reserve Pay Office, Buckley Air Force Base, Colorado.
Members who are on orders that extend beyond April 1 will remain with their current RPO until their orders end and then begin using the HQ RIO RPO afterward.
"As HQ RIO drives toward standardizing the support we give to individual reservists, as well as improving and streamlining the reporting capabilities we need when issues like BAH Recertification come up, centralizing operations is essential," said Col. Christopher E. Cronce, HQ RIO commander, of the transition.
The HQ RIO RPO call center will become operational on March 23. Call center hours will be from 6:30 a.m. to 5:00 p.m. (MT), Monday-Friday, except federal holidays, and Wednesdays from 1:00 to 3:00 p.m. If you contact the RPO during non-business hours and leave a message, they will contact you the next business day.
The HQ RIO RPO can be reached at 720-847-3711 or arpc.riorpo.1@us.af.mil. Their fax number is 720-847-3960.
"The RPO staff here is very focused on providing [IRs] the high level of customer service [they] expect from other RPOs," said Cronce. "Please call [them] if you have any questions."
Editor's note: To switch to the HQ RIO RPO, some IRs may need to change their RPO assignment in AROWS-R. To do this, log-in to AROWS-R and select MY ACCOUNT. On the MY ACCOUNT page, use the Reserve Pay Office drop down menu and select IMA RPO. Click Save Changes before logging out. If this action is locked out on the individual's account, it has been updated automatically.