Individual Reserve Travel
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Submit travel documents via myPers
As of 15 Oct 18, submissions to the Individual Reserve Travel Office will no longer be accepted via email, AMRDEC, or fax.
The MyPers case management system will ensure customer submissions are verified, tracked, and executed within measurable timelines to ensure quality customer service.
If you have grossly aged items, please contact the Total Force Service Center (TFSC) at 1-800-525-0102 or your assigned detachment with your MyPers ticket number. The TFSC or Det will contact the HQ RIO TRAVEL for oversight/updates.
Please be advised that submitting incorrect/incomplete packages, omitting key supporting documents, or delayed responses to technician follow-up requests will delay your final reimbursement.
See the Travel Guides section below for guidance.
*** Submit Travel Requests by clicking here ***
Travel Advances, General Officers (O7-O10) travel, PCS/PPM, RTS Debts, All other travel*
*"Travel: All Other Claims": IRs should select this category when filing all routine travel claims, such as IDT reimbursement and travel vouchers
Information is current as of Nov 18, 2019
Travel Reimbursement Office:
--Travel Order Vouchers: currently working transactions submitted 15 Nov 19
--IDT Vouchers: currently working transactions submitted 15 Nov 19
--PCS Vouchers: currently working transactions submitted 15 Nov 19
Allow 10-12 business days after submitting a complete and accurate voucher for payment. If your voucher is outside these processing times, please contact the Total Force Service Center (TFSC) at 1-800-525-0102 or your assigned detachment with your MyPers ticket number. The TFSC or Det will contact the HQ RIO TRAVEL for oversight/updates.
Also available at https://www.defensetravel.dod.mil/site/training.cfm
Additional DTS Resources
Contact the IR Travel Office
TFSC: 1-800-525-0102 - DSN: 665-0102
Other useful numbers:
SATO/CTO: 1-855-794-4924 or 1-855-794-4927
AFRC/FM Systems Help Desk (AROWS-R, UTAPSweb):
Hours: 7 a.m. to 5 p.m. EST, Monday-Friday excluding Federal Holidays
UTA Weekend Hours: 1000-1400 EST per UTA Support Schedule
Phone (Toll Free): 1-877-294-5822 / DSN: 497-0166
Email: AROWS-R: AFRCFM.AROWSR@US.AF.MIL or
FOR DTS SUPPORT:
Contact your Organizational Defense Travel Administrator (ODTA).
Stay connected with HQ RIO through your favorite social media apps.
To download the RIO Connect mobile app for your device, click on the appropriate link below. For more information on the RIO Connect app click here.