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Changing the paradigm to HRM customer service
In July 2015, Lt. Col. Michael A. Ortiz authored a ground breaking article entitled "Dream Big: Air Force personnel must keep pace with today's digital customer." The article chronicled Headquarters Air Reserve Personnel Center's crusade to improve customer and agent experience by harnessing industry leading technologies and using them to create a
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9/16
2015
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Dream Big: Air Force personnel must keep pace with today’s digital customers
The United States Air Force has a critical mission: Fly, fight, and win in Air, Space and Cyber Space. Like every successful military general in history, Gen. Mark A. Welsh III, Chief of Staff of the United States Air Force, understands that if he takes care of his troops, they will take care of the mission. He recognizes that, when it comes to
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7/17
2015
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A.R.P.C. Leadership
It is always an honor when I have the opportunity to mentor an Airman Leadership School class. Not only do the Airmen have a bright-eyed enthusiasm for what is ahead, their energy is almost intoxicating; they are inquisitive and no-nonsense.They want to know about how to be the best. They have dreams of being great leaders and they talk about what
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7/01
2015
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ARPC commander's message: Sexual Assault Awareness Month
ARPC Professionals, this month is Sexual Assault Awareness Month. As you know, our approach is to emphasize Sexual Assault Awareness and Prevention daily. Even so, we will provide special emphasis during the month of April and we have additional training scheduled for our Wingman Day May 7. To kick things off, I want to provide you with some quick
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4/07
2015
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My four tenets of leadership
Over the last 29 years, I have read a lot of books and blogs. I have served with and spent time with great leaders from all services and the interagency. Most of all, I have spent a lot of time at the school of hard knocks.Now, as a brigadier general, I have boiled these experiences down to four simple tenets of leadership.1. If you TAKE CARE OF
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3/25
2015
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Editorial | The color of money: why it is important to complete annual AT and IDT requirements
Many of you have heard the term 'Color of Money' used by military leaders. These leaders are not referring to the 1986 movie with Tom Cruise and Paul Newman. Strangely enough, the 'Color of Money' is an official Department of Defense term that refers to the different categories of money within the DoD and the specific uses on which those funds
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2/17
2015
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Editorial: In 2015, "Just Lead"
As we begin 2015, and our New Year's Resolutions, there's one you should add if you haven't already. It's also one that I'd ask you to stick with throughout the year. It's simply this: just lead. All Airmen - both military and civilian, and regardless of rank or number of people you manage - have the capability and the responsibility to lead.
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1/20
2015
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Take a step back this holiday season
It's amazing to me how quickly 2014 has gone by--it seems we just put away the holiday decorations in January and now we're already in December pulling them out again! Part of the reason the year has gone so quickly is that between our family activities, our civilian jobs and our military jobs, we've all been busy.That's why December is a great
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12/19
2014
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Suicide prevention is everyone's year-round responsibility
Though September was suicide prevention month, prevention must be on our minds continuously. That's why I want to reiterate that it's each Airman's responsibility to prevent suicide by building personal resiliency and by being a good wingman throughout the year.Recognizing the signs of suicide is necessary for prevention. Signs include displaying
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10/14
2014
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Airmen, families zip, flip and spin through Colorado sky
If someone would have told me that a year and a half into my Air Force Reserve career I would be hanging up-side-down from a wire, speeding through the sky at upwards of 35 miles per hour, I would have called a recruiter a long time ago.On Sept. 20, the Buckley AFB Outdoor Recreation program hosted its first zip line tour for Airmen and their
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9/23
2014
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