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  • Changing the paradigm to HRM customer service

    In July 2015, Lt. Col. Michael A. Ortiz authored a ground breaking article entitled "Dream Big: Air Force personnel must keep pace with today's digital customer." The article chronicled Headquarters Air Reserve Personnel Center's crusade to improve customer and agent experience by harnessing industry leading technologies and using them to create a
  • Dream Big: Air Force personnel must keep pace with today’s digital customers

    The United States Air Force has a critical mission: Fly, fight, and win in Air, Space and Cyber Space. Like every successful military general in history, Gen. Mark A. Welsh III, Chief of Staff of the United States Air Force, understands that if he takes care of his troops, they will take care of the mission. He recognizes that, when it comes to
  • A.R.P.C. Leadership

    It is always an honor when I have the opportunity to mentor an Airman Leadership School class. Not only do the Airmen have a bright-eyed enthusiasm for what is ahead, their energy is almost intoxicating; they are inquisitive and no-nonsense.They want to know about how to be the best. They have dreams of being great leaders and they talk about what
  • ARPC commander's message: Sexual Assault Awareness Month

    ARPC Professionals, this month is Sexual Assault Awareness Month. As you know, our approach is to emphasize Sexual Assault Awareness and Prevention daily. Even so, we will provide special emphasis during the month of April and we have additional training scheduled for our Wingman Day May 7. To kick things off, I want to provide you with some quick
  • My four tenets of leadership

    Over the last 29 years, I have read a lot of books and blogs. I have served with and spent time with great leaders from all services and the interagency. Most of all, I have spent a lot of time at the school of hard knocks.Now, as a brigadier general, I have boiled these experiences down to four simple tenets of leadership.1. If you TAKE CARE OF
  • Editorial | The color of money: why it is important to complete annual AT and IDT requirements

    Many of you have heard the term 'Color of Money' used by military leaders.  These leaders are not referring to the 1986 movie with Tom Cruise and Paul Newman.  Strangely enough, the 'Color of Money' is an official Department of Defense term that refers to the different categories of money within the DoD and the specific uses on which those funds
  • Editorial: In 2015, "Just Lead"

    As we begin 2015, and our New Year's Resolutions, there's one you should add if you haven't already. It's also one that I'd ask you to stick with throughout the year. It's simply this: just lead. All Airmen - both military and civilian, and regardless of rank or number of people you manage - have the capability and the responsibility to lead. 
  • Take a step back this holiday season

    It's amazing to me how quickly 2014 has gone by--it seems we just put away the holiday decorations in January and now we're already in December pulling them out again!  Part of the reason the year has gone so quickly is that between our family activities, our civilian jobs and our military jobs, we've all been busy.That's why December is a great
  • Suicide prevention is everyone's year-round responsibility

    Though September was suicide prevention month, prevention must be on our minds continuously. That's why I want to reiterate that it's each Airman's responsibility to prevent suicide by building personal resiliency and by being a good wingman throughout the year.Recognizing the signs of suicide is necessary for prevention. Signs include displaying
  • Airmen, families zip, flip and spin through Colorado sky

    If someone would have told me that a year and a half into my Air Force Reserve career I would be hanging up-side-down from a wire, speeding through the sky at upwards of 35 miles per hour, I would have called a recruiter a long time ago.On Sept. 20, the Buckley AFB Outdoor Recreation program hosted its first zip line tour for Airmen and their
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The CY19 STEP II release results are in! The selection board convened here at HQ ARPC, 29 July to 2 Aug 2019 to select Airmen nominated for promotion to the grade of E-6 through E-9. A list of those selected can be found on our Force Development Page ( https://www.arpc.afrc.af.mil/force-development/ ) and myPers websites. For questions pertaining to STEP II, 720- 497-1243. Questions can also be addressed by emailing: AFRC/A1KK@us.af.mil #ReserveReady #ReserveResilient
Last night, the Team Buckley Airman Leadership School graduated Flight 19F. Amongst the graduates is one of our own, SrA Joanne Skafidas. SrA Skafidas earned one of the highest awards in enlisted professional military education – the Commandant Leadership Award. This award is presented to the student who, in the eyes of their fellow classmates, the teaching staff and the commandant, made the most significant contribution to the overall success of the class and displays practical leadership skills. Congratulations SrA Skafidas! We are all so very proud. #ReserveReady #ReserveResilient
Find out if you or someone you know is one of the Air Force Reserve's newest Lieutenant Colonels. Congratulations to all who were selected for promotion! #ReserveReady
Don’t forget! The CY19 Air Force Reserve Line and Nonline Colonel Promotion Selection Boards Facebook Live event is TOMORROW (16 August) at 10 a.m. MDT. The intent is to answer the most common questions facing the MPFs, Execs, MAs, RAs, SRs (including eligible Lt Cols) and the CSS and FSS communities. This session will also clarify guidance for PRFs, which are due 6 September. Potential Topics of discussion: ARPCM 19-16 (change 2) Promotion Board Timeline 2 Line PRF Prohibited statements Eligibility Letters to the Board Senior Raters Due to the public nature of Facebook, there will be no discussion involving PII. If you have specific questions that you would like answered during the live event, please send them to arpc.dpbb@us.af.mil by COB today (15 August). #ReserveReady #ReserveReform
Did you or someone you know apply for a Reserve short course for developmental education? The results are in; selected members and course placement details can be found in this announcement. Congratulations to those who were selected for the second half of Calendar Year 2019! #ReserveReady #ReserveResilient
We are hosting a one-hour Facebook Live session THIS FRIDAY (16 August) at 10 a.m. MDT! Topic: CY19 Air Force Reserve Line and Nonline Colonel Promotion Selection Boards (convenes here on 21 October). The intent is to answer the most common questions facing the MPFs, Execs, MAs, RAs, SRs (including eligible Lt Cols) and the CSS and FSS communities. This session will also clarify guidance for PRFs, which are due 6 September. Potential Topics of discussion: ARPCM 19-16 (change 2) Promotion Board Timeline 2 Line PRF Prohibited statements Eligibility Letters to the Board Senior Raters If you have specific questions that you would like answered during the live event, please send them to arpc.dpbb@us.af.mil by 15 August. Due to the public nature of Facebook, there will be no discussion involving PII. #ReserveReady #ReserveReform
Congratulations to Chief Master Sgt. Billie Baber, the incoming Command Chief for Headquarters Air Reserve Personnel Center. For a few more weeks before assuming her new position, Chief Baber will continue to serve in her current role as Command Chief, Individual Reserve Readiness and Integration Organization (HQ RIO), Buckley AFB CO, where she advises the RIO commander on matters influencing health, morale, welfare, and effective utilization of more than 7,600 officer and enlisted individual reservists and 130 full-time Airmen who support 10 major and nine combatant commands around the globe. "I am confident that Chief Baber will continue building on the foundation of resilience, empowerment, and professionalism institutionalized by Command Chief Masters (expected to depart HQ ARPC later this month)," said HQ ARPC Commander Kelli Smiley. "As our Senior Enlisted Leader, Chief Baber will be a champion for the men and women of ARPC and represent us with strategic excellence at the MAJCOM and throughout the AF community!"
Beginning in October, the A1 directorate will have a team available to provide support to the field on all primary unit training assembly weekends. This effort is just one of many transformation initiatives AFRC A1 is implementing to reform the human capital enterprise and further enable ready, resilient Airmen. #ReserveReady #ReserveReform
We are hosting a one-hour Facebook Live session on 16 August at 10 a.m. MDT! Topic: CY19 Air Force Reserve Line and Nonline Colonel Promotion Selection Boards (convenes here on 21 October). The intent is to answer the most common questions facing the MPFs, Execs, MAs, RAs, SRs (including eligible Lt Cols) and the CSS and FSS communities. This session will also clarify guidance for PRFs, which are due 6 September. Potential Topics of discussion: ARPCM 19-16 (change 2) Promotion Board Timeline 2 Line PRF Prohibited statements Eligibility Letters to the Board Senior Raters If you have specific questions that you would like answered during the live event, please send them to arpc.dpbb@us.af.mil by 15 August. Due to the public nature of Facebook, there will be no discussion involving PII. #ReserveReady #ReserveReform
Today, we pay tribute to all the brave men and women wounded in defense of our Great Nation, and to those who have made the ultimate sacrifice.
Read in the next issue of Citizen Airman Magazine about the powerful example of one of our Resilient Reservists; Chief Master Sgt. Stacy Gillman. #ReserveResilient #BeThere
Welcome home!
The CY19 Air National Guard Lieutenant Colonel and Major Promotion Selection Board results are in! Congratulations to the more than 500 Citizen Airmen that were selected for promotion. #ReserveReady #ReserveResilient
"It is so critical for each of us in the Air Force Reserve to understand why we serve, how our individual piece contributes to the bigger picture and why what we do is so important . . . . If we don’t know why we’re doing what we’re doing, we won’t give our very best effort and if we don’t give our very best effort, we start to let things slip and then we start to fail." #ReserveReady #ReserveResilient
If you want to attend the Air Reserve Component Field Orientation in August at HQ ARPC, Buckley Air Force Base, Colorado, there are a few spots remaining! On-base lodging is not available so if you wish to attend you will need to arrange off-base lodging. https://www.arpc.afrc.af.mil/arc-field-orientation/ What is ARC Field Orientation and why should you attend? HQ ARPC offers an opportunity for Air National Guard and Air Force Reserve members to learn about the services and customer support available here. These events are quarterly, unit-funded and intended to foster ongoing communication and cooperation between HQ ARPC and field units. #ReserveReady
What is a scroll? And how do you get scrolled? Scrolling is the process through which a member is legally appointed and accessed into the Air Force Reserve as an officer. The graphic below explains the process! #ReserveReady #ReserveResilient
“The Air Force would not continue to win the mission without us. They would not be able to retain talent or recruit talent without the contributions we make.” – Col. Kelli B. Smiley, HQ ARPC Commander Today, Col. Smiley held her first all call as the commander of the center. Members in attendance learned more about her, her leadership values and some of her philosophies as they relate to accomplishing the HQ ARPC mission. #ReserveReady #ReserveReform
“Once we got home, my daughter sat down with me and told me in no uncertain terms that I needed to get help,” Corvi… https://t.co/3EpkayfkES
Congratulations to the 945 Captains that were selected for promotion to the rank of Major! https://t.co/7qvHMOoyt3
Congratulations to the 945 Captains that were selected for promotion to the rank of Major! https://t.co/rwMSCtRDCA
AROWS-R unavailable from 31 May 19 – 15 Jun 19 https://t.co/XS0iHqFZkt
If you are planning to transfer your G.I. Bill benefits, read this to ensure the new law will not affect this actio… https://t.co/uZKBl7Dp0j
Next week is the deadline to submit development plans for three upcoming development team boards. Enlisted Fuels… https://t.co/KUmo7z0QTv
Today Brig Gen Moore and HQ ARPC leadership hosted Daniel Bishop, the Executive Director, Air National Guard, Natio… https://t.co/RgU3TYM8gP
Air Force introduces Two-Line Promotion Recommendation Forms for offic https://t.co/d2rgZo0YMr
Thank you for all that you do! 🇺🇸 https://t.co/KT2MEovpHY
The Air Force is transitioning to a new Two-Line Promotion Recommendation Form (PRF), for officers effective Septem… https://t.co/zfKhpTFDUj
Today Brig Gen Moore and HQ ARPC leadership hosted Lt Gen Rice, Director, Air National Guard. During his visit, Lt… https://t.co/1OCRzGCHVu
“What we are concerned about, the command chief and I, is making sure we are retaining the investments that we’ve m… https://t.co/t8kqZO7QDj
“We can be viewed as a one stop shop for reservists and their families,” said Marty Cook, a PHAP outreach specialis… https://t.co/uB5Vkr5FRe
We released a web-based application April 29th enabling retired Guard and Reserve Airmen to more easily apply for r… https://t.co/UbsbU7uWk9
Residents of privatized housing on Air Force bases now have a 24/7 toll-free helpline to better assist with any hou… https://t.co/tDmB8N5uj8