ARPC strives for 'first contact resolution'

Resolving a customer's concern on first contact is a top priority for officials at the Air Reserve Personnel Center's customer contact center here. In August, ARPC officials began tracking first contact resolution, or FCR, as a way of improving personnel services for more than 1.2 million Air

Commander to brief results of manpower study

Brig. Gen. Eric Crabtree, Air Reserve Personnel Center commander, will discuss the results of a 19-month manpower study for ARPC at Commander's Call on Nov. 5. General Crabtree will provide an overview of manpower changes which will impact the number of Airmen and civilian employees assigned to

Motorcycle safety training

Staff Sgt. Hugh Robinson, Retirements Technician, Directorate of Personnel Program Management

Staff Sgt. Hugh Robinson, Retirements Technician, Directorate of Personnel Program Management, is the spotlight of the week.Sergeant Robinson has been in the Air Force for six years and is from Laurel, Md.He is working toward a computer science degree, and enjoys playing video games, programming,

New Tricare Reserve Select Monthly Premium Rates for 2009, CAC Login now available for vPC-GR, Contact Center November UTA Support

Commanders - NEW TRICARE RESERVE SELECT MONTHLY PREMIUM RATES FOR 2009 (ANG, AFRC) - The TRICARE Management Activity announced new monthly rates effective January 1, 2009 decreasing the current amounts for both member and family coverage. The new rates will decrease from $81 to $47.51 for member

CAC login gives users easy access

Air Reserve Personnel Center officials launched a new enhancement today allowing Airmen to log into the virtual Personnel Center-Guard and Reserve using their Common Access Card. This enhancement gives Airmen the option to associate their vPC-GR account with their CAC, eliminating the need to

Team checks data to ease DIMHRS transition

The Air Reserve Personnel Center data cleansing tiger team here is looking to ease the way as the Air Force transitions to a new military pay and personnel system. The team was established by ARPC leaders in preparation for record conversion to the Defense Integrated Military Human Resources System.

TIG Reduction for Retirement, Deployed Decorations not processed through vPC-GR

Commanders- TIG REDUCTION FOR RETIREMENT MET FOR RESERVE COLONELS (AFRC) - The colonel quotas for Fiscal 2009 time-in-grade reduction for retirement were met Oct. 6, 2008. Lt Cols are still eligible to apply. All AGR Lt Cols are eligible, but those in traditional unit and IMA roles must be affected

Sandra Corson, Human Resources Specialist, Reserve of the Air Force Selection Board Secretariat

Sandra Corson, Human Resources Specialist, Reserve of the Air Force Selection Board Secretariat, is the spotlight of the week. Ms. Corson has been a federal civilian employee for 23 years and has been at ARPC for 20 years. She is from Chamberlain, S.D. Ms. Corson enjoys reading -- especially a good

ARPC officials begin process council

Officials at the Air Reserve Personnel Center here gathered for the first process council meeting Oct. 8. One of the primary goals of the council is to bring together ARPC leaders who can affect change and improvements that tie into the center's strategic plan, said Capt. Paul Hubenthal, chief of